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>>> Free gifts for purchase over specified amount, while stocks last! <<< Free shipping on orders over $300!
>>> Free gifts for purchase over specified amount, while stocks last! <<< Free shipping on orders over $300!
About us Contact Shopping Guide

Shipping policy

Free delivery applies to net orders of HK$300 or above, while orders below HK$300 will incur a delivery fee of HK$30.

 

We generally use courier services with tracking numbers, and our current delivery coverage includes all districts in Hong Kong.

 

SF Network:
SF Store Locations
 
SF Service Partner Locations
 
SF Locker Locations

 

Please ensure the accuracy and completeness of the address, phone number, and other information you provide.

 

Reminder: Customers are reminded to install the official SFHK APP to receive push notifications for pickup messages. Starting from April 14, 2025, SF Express Hong Kong has completely discontinued sending pickup notifications via SMS, replacing them with mandatory push notifications through the official SFHK APP. This is to effectively combat scam messages impersonating SF Express, such as phishing links requesting shipping fees or personal information. This anti-fraud measure is implemented in cooperation with the Anti-Deception Coordination Centre of the Hong Kong Police Force. Customers must download the APP and enable notifications to receive genuine pickup messages.

 

If there are any errors or omissions, we will contact you to supplement the relevant information, which may delay the dispatch speed.

 

Orders are generally handed over to the courier company within 48 hours and delivered to your doorstep within 14 working days. Most orders will be delivered within 3 to 7 working days (working days are calculated from Monday to Friday, excluding public holidays). In addition, coffee machine delivery times are excluded (and will not be delivered via SF Express); delivery times will be separately scheduled with customers.

 

For outlying island delivery services, please refer to the following schedule:

  • Lamma Island: Tuesday and Friday

  • Cheung Chau: Monday and Thursday

  • Peng Chau: Wednesday and Saturday

 

*Delivery times may be delayed during public holidays, promotional events, or pandemic periods. Please contact customer service for inquiries.

 

Special Reminder: Pre-order items and certain items under special circumstances may not be subject to the above delivery timeframes. Specific details shall be subject to the relevant product and service pages and customer service notifications.

 

During major promotional events, high order volumes may affect delivery timeframes. Your understanding is appreciated. If you have not received your goods for a long time after shipment, please be patient or contact the logistics company.

 

We will endeavor to deliver the goods within the aforementioned estimated delivery timeframes. If we fail to complete the delivery within the estimated timeframe, you may cancel the order and receive a full refund of the amount paid. Other than this, we will not offer any compensation.

 

In the event of delayed dispatch or extended delivery times caused by special circumstances (such as warehouse stocktaking, holidays), weather, manpower, or other factors, customer service will notify you in advance via an announcement.

 

Providing incorrect delivery addresses or information will directly result in delivery failure or delayed delivery times.

 

If one or more of the items you ordered are out of stock or subject to other undeliverable circumstances, customer service representatives will contact you promptly to process the subsequent order cancellation and refund procedures.